*Addition at 12:00 p.m. on July 8 (JST)

We have internally reviewed our measures to prevent recurrence and revised how the information displayed on the "TimeTree Premium" purchase screen within the application is managed and operated. We will work to prevent similar problems from recurring in the future.

If you have any concerns please contact us at: support@timetreeapp.com

*Addition at 12:00 p.m. on July 5 (JST)

July 4, 2022, around 2:30 pm (JST): Fixed version 9.4.3 was released.

Thank you for using TimeTree.

From about 5:35 p.m. on June 29 (JST), the Android application has listed some unavailable features on the purchase page of the paid version "TimeTree Premium". ※ If you are considering purchasing a paid version, please download the latest version and make sure of the premium features before purchasing. For those of you who purchased paid version during the time of the issue, please see the details below. ※July 4, 2022, around 2:30 pm (JST): Fixed version 9.4.3 was released.

What

The Android application has incorrectly announced unavailable features (PDF attachment to events and file attachment to events) on the purchase page of TimeTree Premium.

* Posted on the "TimeTree Premium" purchase page as of 3:30 p.m. on July 4, 2022.(JST)

Background (JST)

• June 29, 2022, at around 5:35 p.m.: Unavailable features (PDF attachment to events and file attachment to events), were posted on the TimeTree Premium purchase page on the Android app.

• July 2, 2022, 7:47 a.m.: Inquiry from a user via social media

• July 4, 2022, 8:00 a.m.: We had worked on a fix.

• July 4, 2022, at approximately 2:30 p.m.: Fixed version 9.4.3 was released.

Upcoming Action (JST)

For those who purchased “TimeTree Premium” on the Android app after the time, the problem occurred at around 5:35 p.m. on June 29, 2022, we will send an individual email to the email address registered in your TimeTree account. If you purchased TimeTree Premium on the Android app after the time of the problem on, June 29, 2022, at approximately 5:35 p.m. and do not set an email address on your account, please contact us using the form or at the email address below.

Contact us form E-mail address: support@timetreeapp.com

We sincerely apologize for the inconvenience and trouble this may have caused. We will consider measures to prevent a recurrence and report back to you as soon as possible. If you have any questions, we would appreciate it if you could contact us at support@timetreeapp.com.