Introduction

TimeTree seeks a world in which everyone can choose a better tomorrow and connect in the form of a calendar app. To offer service with the highest quality we are committed to creating the app from the perspective of the users.

The many comments, requests, and inquiries that we receive day by day as we continue our efforts are our most important assets. To achieve the stable operation and improvement of our services, we believe that we must build even stronger relationship of trust and communicate with our users.

Accordingly, in order to build lasting relationships with TimeTree users, we have summarized our vision for these relationships in the TimeTree User Relations Policy.

We hope to receive our users' consent to this policy and work together with them to create an excellent service together.

Policies Concerning User Relations

To build lasting relationships with our users, TimeTree strives for appropriate communication in accordance with what we have set as five core values: "Why," "Learning." "Independence," "Respect," and "Sincerity."

• We treat all users of TimeTree equally from the same standpoint

• We strive to communicate things as simply and easily as possible

• We take users' issues seriously

• We communicate our thoughts and ideas with sincerity and are honest

• We do not lie or communicate dishonestly

• We act in a manner that benefits society as we pursue our mission

Policy Concerning Response to Customer Harassment

This section, "Policy Concerning Response to Customer Harassment," communicates policies that concern the following items and that we consider necessary for building positive relationships between TimeTree and users.

About relevant actions

We have identified the following as actions that constitute customer harassment, with reference to the "Customer Harassment Countermeasures Corporate Manual" (February 25, 2022) of the Ministry of Health, Labour and Welfare of Japan. Such matters include but are not limited to the following examples of customer harassment.

• Insults or behavior that deny personal dignity

• Intimidating, threatening, or menacing behavior

• Excessive repetition of the same claims

• Slanderous or defamatory acts on social media or on the Internet

• Unreasonable restrictions on time or place (including calls to places other than places of business)

• Demands for service provision in excess of social norms

• Unreasonable demands for an apology

• Unreasonable demands for money

• Demands for discipline of our employees

• Acts that infringe on privacy

• Behavior that constitutes sexual harassment or other forms of harassment

Response to customer harassment

If it is determined that the act or expression exceeds the scope of socially accepted norms, unfortunately we may refuse to respond to customer support or suspend the provision of services.. If the compnay determines the behavior to be malicious, we will contact the police, lawyers, or other parties involved in the above-mentioned behavior (including but not limited to social media providers), and take appropriate action.

In closing

We will continue to offer TimeTree with high quality, while learning from the opinions and requests that we receive. Appreciate your understanding of this Policy, and ask for your continued cooperation to ensure the stable operation and improvement of our service.

TimeTree, Inc. Please use this form for inquiries regarding this matter.