※Addition at 14:00 p.m. on February 15 (JPT)

We have released version 10.3.2 with the bug fixed.

Please try the steps below.

• AppStore > Tap the profile icon on the upper right corner > Scroll down to refresh the screen > Tap Update All

If you need any more information or help, please contact support@timetreeapp.com.

Since February 6, 2023, the iOS app has been experiencing problems such as the app not opening properly or freezing, and calendars are not displayed. Please see the details below in order to resolve the issue.

We are currently investigating the cause of the problems and appreciate your patience until a fixed version of the app is released.

We sincerely apologize for any inconvenience caused to you.

Impact

Some iOS app users

Issue description

• Events not showing up on the calendar

• The app freezes

• The app crashes

Troubleshooting the issue

1. Reboot the app: Quit and reopen an app on your iPhone

2. When the frozen state is resolved, register your account or check the status : Account Registration

3. After completing step 2., re-install the app

Other

If using the app is difficult, please consider the following methods to view your calendars:

1. For PC and tablets: TimeTree web version

   • www.timetreeapp.com/signin

2. Add a widget to your home screen

   • How to use widgets (iOS)

We apologize for the trouble caused to all TimeTree users.